Palmas Pacifica ("we," "us," or "our") operates the website https://palmaspacifica.com and related booking services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service or book accommodations with us.
By accessing or using our Service, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information when you make reservations, submit inquiries, or interact with our Service:
Personal Contact Information
- Full name and preferred name
- Email address and phone number
- Mailing address and billing address
- Emergency contact information
Booking and Reservation Data
- Arrival and departure dates
- Property preferences and special requests
- Number of guests and guest details
- Booking history and preferences
Payment Information
- Credit card details (processed securely via PayPal and Stripe)
- Billing information and transaction history
- Security deposits and damage assessments
Technical and Usage Data
- IP address, browser type, and device information
- Website usage patterns and preferences
- Cookies and similar tracking technologies
- Location data (when permitted)
Communication Records
- Correspondence via email, phone, or messaging platforms
- Guest reviews and feedback
- Customer service interactions
2. How We Use Your Information
We process your personal data for the following legitimate business purposes:
Reservation Management
- Process bookings, payments, and send confirmations
- Coordinate property access and check-in procedures
- Manage cancellations and refunds
- Handle security deposits and damage assessments
Customer Service and Support
- Respond to inquiries, requests, and complaints
- Provide concierge services and local recommendations
- Resolve booking issues and disputes
- Maintain guest safety and security
Marketing and Communications
- Send promotional offers and property updates (with your consent)
- Share newsletters and travel tips
- Conduct customer satisfaction surveys
- Personalize website content and recommendations
Legal and Regulatory Compliance
- Comply with Costa Rican tax and tourism regulations
- Maintain records required by local authorities
- Prevent fraud and ensure transaction security
- Protect our legal rights and interests
3. Data Retention
We retain your personal information according to the following schedule:
Active Guest Records
3 years after your last booking or inquiry
Financial and Tax Records
7 years minimum (required by Costa Rican tax law)
Marketing Preferences
Until you opt-out or 2 years of inactivity
Legal Documents
As required by applicable law
Anonymous Analytics
Aggregated data may be retained indefinitely
4. Data Sharing and Third Parties
We share your personal data only when necessary with trusted partners:
Essential Service Providers
-
Payment Processors: PayPal, Stripe, and other secure payment gateways
-
Property Management: Local property managers and maintenance teams
-
Technology Providers: Website hosting, booking systems (365Villas), and communication platforms
Legal and Regulatory Authorities
- Costa Rican tax authorities (Ministerio de Hacienda)
- Tourism regulatory bodies (Instituto Costarricense de Turismo)
- Law enforcement when legally required
International Data Transfers
Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place, including:
- Contractual data protection clauses
- Adequacy decisions where applicable
- Industry-standard security measures
5. Your Privacy Rights
Under Costa Rican data protection law (Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales), you have the following rights:
Access and Information Rights
- Request access to your personal data
- Obtain information about how we process your data
- Receive a copy of your data in a portable format
Correction and Update Rights
- Correct inaccurate or incomplete personal data
- Update your contact preferences
- Modify marketing consent settings
Deletion and Restriction Rights
- Request deletion of your personal data (subject to legal retention requirements)
- Restrict processing in certain circumstances
- Withdraw consent for marketing communications
Objection and Complaint Rights
- Object to processing for marketing purposes
- Lodge complaints with Costa Rica's Data Protection Agency (PRODHAB)
- Seek judicial remedies if your rights are violated
To exercise these rights, contact our Data Protection Officer:
Email: privacy@manuelantonioestates.com
General Contact: rentals@manuelantonioestates.com
Address:
Palmas Pacifica
Quepos, Puntarenas 60601
Costa Rica
6. Security Measures
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for all data transmissions
- Secure payment processing through PCI-compliant providers
- Regular security updates and system monitoring
- Access controls and user authentication
Organizational Measures
- Staff training on data protection practices
- Limited access to personal data on a need-to-know basis
- Regular security audits and assessments
- Incident response and breach notification procedures
Important Notice
While we implement industry-standard security measures, no online system can guarantee absolute security. We encourage you to use strong passwords and report any suspected security issues immediately.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
- Website functionality and navigation
- Security and fraud prevention
- Session management and login status
Analytics Cookies
- Website usage statistics and performance monitoring
- User behavior analysis and site improvements
- Conversion tracking and marketing effectiveness
Marketing Cookies
- Personalized content and property recommendations
- Targeted advertising and remarketing
- Social media integration and sharing
You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may limit website functionality.
8. Children's Privacy
18+ Only
Our services are designed for guests aged 18 and older. We do not knowingly collect personal information from minors under 18 without verifiable parental consent.
If we discover that we have collected data from a minor without proper consent, we will delete it promptly. Parents or guardians who believe their child's information has been collected may contact us using the information in Section 5.
9. Policy Updates and Changes
We may update this Privacy Policy periodically to reflect:
We will notify you of material changes through:
- • Email notifications to registered users
- • Prominent website notices
- • Updated "Last Modified" date on this policy
Continued use of our services after changes constitutes acceptance of the updated policy.
10. Governing Law and Dispute Resolution
Costa Rican Jurisdiction
This Privacy Policy is governed by the laws of Costa Rica, including:
Data Protection Law
Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales (Law No. 8968)
Telecommunications Law
Ley General de Telecomunicaciones (Law No. 8642)
Commercial Code
Código de Comercio and related privacy regulations
Dispute Resolution
Any disputes arising from this policy will be resolved in the competent courts of Quepos, Puntarenas Province, Costa Rica.
11. Contact Information
For questions about this Privacy Policy or our data practices, please contact:
Palmas Pacifica
Data Protection Officer
Contact Details
Address:
Quepos, Puntarenas 60601
Costa Rica
Response Time
We will respond to privacy inquiries within 15 business days, as required by Costa Rican law.
Legal Disclaimer
This Privacy Policy template should be reviewed by qualified Costa Rican legal counsel before implementation to ensure full compliance with current data protection laws and your specific business practices.